Please find below a list of common help topics which we hope will provide you with the information you require. In some cases, the links below lead to forms which will automatically route your enquiry to the right place.
Stock
I need to know the dimensions, barcode and/or weight of a product
I need to know when a product will be back in stock
Deliveries
My order is late or missing (or some items haven't arrived)
Photography and Artwork
I need access to high-resolution photos of a product I have purchased
Safety, Compliance and Marketplace Sellers
I need access to a safety document for my product (for Amazon, eBay)
I have received a warning, complaint or other conformity issue and need help
I need information about your conformity with EU or UK safety standards
Contact Us
Monday - Friday 9am - 5pm (excluding Bank Holidays)
5 Wentworth Road, Ransomes Europark, Ipswich, Suffolk, IP3 9SW, United Kingdom
We think you may be accessing the site from outside the UK
Would you like to view our international store?
Nous pensons que vous pouvez accéder au site hors du Royaume-Uni.
Voulez-vous voir notre magasin international?
Wir denken, dass Sie von außerhalb Großbritanniens auf die Website zugreifen
Möchten Sie unseren internationalen Laden sehen?
Pensiamo che potresti avere accesso al sito al di fuori del Regno Unito
Vorresti vedere il nostro negozio internazionale?
