FAQ

Q. Do I have to register on the website to be able to make a purchase?

A. Yes, you need to register and have your website account approved before you can purchase.

Q. Can I obtain a Price list for all products?

A. No, this is not available, prices are available against each individual item on the website.

Q. Can I get a list of your Barcodes/EAN Codes?

A. No, barcodes are not available until you have purchased the item.

Q. Can I obtain full product details for each item I purchase, including commodity codes and measurements?

A. Yes, these are available once the item has been purchased.

Q. What is your lead time for delivery?

A. We can deliver up to 49 cartons next day to anywhere on the UK mainland.

Q. What is the MOQ and what delivery charges apply?

A. 1 carton, for free delivery you would need to spend £150 before VAT or you will incur a delivery charge of £10 + VAT to a UK mainland address. For Northern Ireland you would need to spend a minimum of £300 before VAT or a £20 + VAT carriage charge will be applied.

Q. How long do pallet deliveries take?

A. Pallet deliveries take between 2 and 3 days to the UK mainland.

Q. Can I add a delivery note to my order?

A. Yes, please arrange by emailing a copy of the note to sales@henbrandt.co.uk before placing the order.

Q. Do you sell goods in smaller quantities than full cartons?

A. No, only full cartons can be purchased.

Q. Can I get a lower price if I buy a large quantity of an item?

A. A large number of our products carry a 5 or 10 carton price, some items carry a 20 carton or pallet price. If you are unsure or need advice on this, please contact the Sales department by emailing sales@henbrandt.co.uk.

Q. Am I able to Mix and Match similar items to qualify for the 5 or 10 carton price?

A. Some items are suitable for this, for example Inflatables. If you would like 5 or 10 cartons across the range, please contact the sales team by emailing sales@henbrandt.co.uk.

Q. Am I able to sell your goods from an on-line platform such as Amazon, eBay, Facebook or Etsy?

A. Yes, you would simply need to provide us with your trading name on these platforms.

Q. Do you offer Dropship deliveries?

A. Yes, we can deliver to any chosen UK mainland address as long as the order is for full cartons. We can also deliver Plain Cover for you.

Q. Can my order be delivered directly into Amazon?

A. Yes, you would need to put your order on for the correct Amazon address and then send your labels to sales@henbrandt.co.uk. Please note, if the order is for more than 1 item then we can only accept labels suitable for mixed sku’s.

Q. Do I need a license to store explosives?

A. Only if you are storing over 5kg of Net Explosive Quantity (NEQ). Individual NEQ's are stated at the details section on the item product page. For further information on Explosive items, please click here.

Q. Can I pay for my order by Cheque?

A. No, we accept most card payments or a Bank Transfer. If making an order for the first time and the total payment due in more than £500 a bank transfer only will be accepted. Please contact the Sales department to arrange by emailing sales@henbrandt.co.uk.

Q. When will I receive my invoice?

A. Invoices are posted out via email at the end of the day after your order has left the warehouse.

Q. Where do I find my Despatch note?

A. Despatch notes are automatically sent out via email once your goods have left our warehouse.

Q. Am I able to obtain duplicate invoices for any that are missing?

A. Yes, please make a request via email to accounts@henbrandt.co.uk.

Q. Can I get Declarations of Conformity for each of the products I buy?

A. Yes, this information is available upon request to sales@henbrandt.co.uk.

Q. Can I visit the Showroom?

A. Under normal circumstances, and not during the Pandemic, you are able to arrange to visit the showroom by calling the Sales team by emailing sales@henbrandt.co.uk.