FAQ

Q. Do I have to register on the website to be able to make a purchase?

A. Yes, you need to register and have your website account approved before you can purchase.

Q. Can I obtain a Price list for all products?

A. No, this is not available, prices are available against each individual item on the website.

Q. Can I get a list of your Barcodes/EAN Codes?

A. Yes, click on the Help section of the website and look under the heading Stock, you will find the following link https://www.henbrandt.co.uk/request-product-dimensions/

Q. Can I obtain full product details for each item I purchase, including commodity codes and measurements?

A. Yes, these are available once the item has been purchased.

Q. What is your lead time for delivery?

A. We can deliver up to 49 cartons next day to anywhere on the UK mainland.

Q. What is the MOQ and what delivery charges apply?

A. 1 carton, for free delivery you would need to spend £150 before VAT or you will incur a delivery charge of £10 + VAT to a UK mainland address. For Northern Ireland you would need to spend a minimum of £300 before VAT or a £20 + VAT carriage charge will be applied.

Q. How long do pallet deliveries take?

A. Pallet deliveries take between 2 and 3 days to the UK mainland.

Q. Can I add a delivery note to my order?

A. Yes, please arrange by emailing a copy of the note to sales@henbrandt.co.uk before placing the order.

Q. Do you sell goods in smaller quantities than full cartons?

A. No, only full cartons can be purchased.

Q. Can I get a lower price if I buy a large quantity of an item?

A. A number of items are suitable for this, for example Inflatables. If you would like 5 or 10 cartons across the range the website will recognise the amount of cartons you had added to your basket and change the prices on check out for you.

Q. Am I able to Mix and Match similar items to qualify for the 5 or 10 carton price?

A. Some items are suitable for this, for example Inflatables. If you would like 5 or 10 cartons across the range, please contact the sales team by emailing sales@henbrandt.co.uk.

Q. Am I able to sell your goods from an on-line platform such as Amazon, eBay, Facebook or Etsy?

A. Yes, you would simply need to provide us with your trading name on these platforms.

Q. Do you offer Dropship deliveries?

A. Yes, we can deliver to any chosen UK mainland address as long as the order is for full cartons. We can also deliver Plain Cover for you.

Q. Can we deliver to Amazon?

A. Yes we can, however orders are subject to the following…
We will only deliver directly to Amazon for customers with whom we have an existing relationship (minimum of £5,000 account spend, ex VAT). There is a minimum spend of £500 ex VAT per delivery to Amazon.
For orders comprising of multiple different products, you must use mixed carton labels - you cannot send us labels which require a specific label on a specific carton. 
We are not able to accept pre-paid delivery labels, and all orders will be shipped by our own carriers.

Q. Do I need a license to store explosives?

A. Only if you are storing over 5kg of Net Explosive Quantity (NEQ). Individual NEQ's are stated at the details section on the item product page. For further information on Explosive items, please click here.

Q. Can I pay for my order by Cheque?

A. No, we accept most card payments. Orders are to be paid for at checkout on the website.

Q. When will I receive my invoice?

A. Invoices are posted out via email at the end of the day after your order has left the warehouse.

Q. Where do I find my Despatch note?

A. Despatch notes are automatically sent out via email once your goods have left our warehouse.

Q. Am I able to obtain duplicate invoices for any that are missing?

A. Yes, you can print or save duplicate invoice from your account after logging in to the website.

Q. Can I get Declarations of Conformity for each of the products I buy?

A. Yes, this information is available upon request to sales@henbrandt.co.uk.

Q. Can I visit the Showroom?

A. You are able to arrange to visit the showroom by calling the Sales team on 01473 321921 or by emailing sales@henbrandt.co.uk to make an appointment.

Q. Can I get hold of a Catalogue?

A. You are able to download a catalogue from the website. Scroll down the home page until you find the option.